Petwear House offer set price shipping at $2.00 to any location within Australia with free shipping for some products and all orders over $49.95. Petwear House use Australia Post and other reputable courier companies with estimated delivery times being 3-10 business days, dependent on your location. Following receipt of payment, orders are processed and posted the following business day from the Gold Coast, QLD. Petwear House is not responsible for any orders damaged or lost in transit as a result of Australia Post and/or other reputable courier companies however will work with you to achieve a satisfactory result.
Pursuant to the Australian Consumer Law, as contacted in Schedule 2 of the Competition and Consumer Act 2010 (Cth), any product with a major failure entitles you to a refund or replacement. Should a product purchased have a major failure, www.petwearhouse.com.au will either refund the cost of the item, or send a replacement, dependent on stock levels and your preferred outcome. In order to arrange, the product must be returned with its original packaging within 30 days from the date of purchase. Provided it is accepted by Petwear House that the product is defective, you can chose your preferred outcome as noted above. The cost of shipping will only be refunded where a product is held to have a major failure. Refunds will be processed within a reasonable period of time.